At FORTey, customer satisfaction and transparent service are important to us. If you are not completely satisfied with your purchase, we are happy to assist you with eligible returns and refunds according to the conditions outlined in this policy.
1. Return Window
Customers may request a return within 30 days after receiving their order.
Before returning any item, please contact our customer support team at service@fortey.shop with your order number and return request details.
2. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The product must be unused and in its original condition.
- The item should include the original packaging and any included accessories when applicable.
- The product must not show signs of damage, wear, alteration, or misuse.
- Proof of purchase or order information may be required for return processing.
3. Eligible Return Products
Most FORTey jewelry storage and organization products may be returned if they meet the eligibility requirements described in this policy.
Returns may not be accepted for products that have been used, damaged, modified, or do not meet the return conditions.
4. How to Start a Return
To request a return, please follow these steps:
- Contact our customer support team at service@fortey.shop with your order number, the product you would like to return, and the reason for your request.
- Our team will review your return request and provide return instructions when applicable.
- Send the approved return package according to the instructions provided by our support team.
- After the returned item is received and inspected, we will process the refund according to this policy.
5. Return Review Process
Once we receive the returned product, our team will inspect the item's condition to confirm that it meets the return requirements.
If the return is approved, the refund process will begin according to the refund terms outlined below.
6. Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is damaged, defective, incorrect, or the issue is caused by a fulfillment error.
If your return request is related to a product issue, please contact us with your order information and any relevant details so we can review the situation and provide appropriate assistance.
Original shipping charges, if applicable, may not be refundable unless required by applicable laws or the return is related to an error on our part.
7. Refund Processing
Approved refunds will be issued to the original payment method used during checkout.
Refund processing times may vary depending on your payment provider or financial institution.
Please allow additional processing time after the refund has been issued for the transaction to appear in your account.
8. Order Cancellation
If you need to cancel your order, please contact us as soon as possible after placing your order.
Cancellation requests can only be considered before the order has entered the shipping process. Once an order has been shipped, the return process described in this policy will apply.
9. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from the product ordered, please contact us as soon as possible after delivery.
Please provide your order number and any relevant details or photos that may help us review the issue.
Depending on the situation, we may provide appropriate assistance, including:
- Replacement assistance
- Exchange options where applicable
- Refund processing
10. Non-Returnable Situations
Returns may not be accepted in the following situations:
- Products that show signs of use, wear, damage, or alteration.
- Products returned without contacting customer support first.
- Returns requested after the 30-day return period.
- Products that do not meet the return conditions described in this policy.
11. Customer Support
For questions regarding returns, refunds, or order assistance, please contact our customer support team:
Store Name: FORTey
Website: fortey.shop
Email: service@fortey.shop
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (ET)
Office Address:4860 Cox Rd #200 Glen Allen, VA 23060 United States
